Refund and Returns Policy
Effective Date: February 19, 2025
At Sighttopic, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your shoes, we offer a straightforward returns and refunds process. Please review the following details to understand how our return and refund procedures work.
1. Returns
We accept returns within 30 days of purchase. To be eligible for a return, the following conditions must be met:
- The item must be unused and in new condition.
- The item must be in its original packaging with all tags still attached.
- You must have proof of purchase (order number, receipt, or email confirmation).
To initiate a return, please contact us at info@sighttopic.xyz with your order number and reason for the return. Once your return request is approved, we will provide you with further instructions on how to return your item.
2. Non-Returnable Items
The following items are not eligible for return:
- Customized or personalized products.
- Sale or clearance items, unless defective or damaged.
- Gift cards or vouchers.
If you are unsure about whether an item can be returned, please reach out to us for clarification.
3. Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If your return is approved, a refund will be issued to your original payment method within 5-7 business days.
Please note:
- Shipping Costs: Original shipping fees are non-refundable, unless the item you received is damaged or incorrect. If the error is on our part, we will cover the cost of return shipping.
- Restocking Fee: Sheertopix reserves the right to charge a restocking fee if the returned item is not in its original condition, packaging, or has been used.
4. Exchanges
If you would like to exchange your item for a different size, color, or style, please follow the return process and place a new order for the desired item. Once we receive the returned item, we will process the exchange.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will either send you a replacement or issue a full refund, including any return shipping costs.
6. How to Return an Item
To return an item, please follow these steps:
- Contact Us: Email info@sighttopic.xyz with your order number and the reason for the return.
- Approval: Wait for our team to approve your return request and provide you with return instructions.
- Pack the Item: Return the item in its original condition, including all packaging and tags.
- Ship the Item: Send the item to the address provided by our customer service team. We recommend using a trackable shipping service for your return.
7. Shipping Costs
You are responsible for the return shipping costs unless the return is due to a defect or mistake on our part. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
8. Contact Us
If you have any questions or concerns regarding our Refund and Returns Policy, please feel free to contact us:
Email: info@sighttopic.xyz
Phone: 434-594-1422
Website: https://sighttopic.xyz